Your access coordinator will assist you during Accommodation Orientation. For apparent mobility limitations, no additional documentation is needed. For non-apparent mobility limitations, follow the documentation steps on this page.

Temporary impairments

To use the van service, you must contact DSS and request to be added to the van schedule. You’ll also need to provide documentation of your mobility limitation to DSS. If your impairment is obvious—for example, you’re using crutches—you can receive the first five days of service without documentation.

Documentation requirements

Your documentation must:

• Be written and signed by the treating medical professional on official letterhead and/or clinic/hospital forms (notes on script pads are not acceptable)
• Provide a diagnosis/description of the medical problem
• Provide an estimated duration of mobility limitations. If you need an extension of service, you must submit additional documentation from the treating medical professional to explain the need for continuing service.

DSS will review your documentation and determine whether you’re eligible for service. When your eligibility has been confirmed, DSS will notify the van coordinator via email and copy you at your IU email address. The Van Service Reference Guide will be attached to this email. It is your (the student’s) responsibility to follow up with the van coordinator and make arrangements. If you have not contacted the van coordinator within two days, your name will be removed from the list.